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Outcomes Assessment:
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California State University, San Bernardio
Outcomes Assessment Goals and Objectives
for the General Education Basic Skills Areas:
Written Communication, Oral Communication, Critical Thinking and Mathematics
The following outcomes assessment goals and objectives for the four General Education Basic Skills areas
(Written Communication, Oral Communication, Mathematics, and Critical Thinking) have been developed by the
University General Education Outcomes Assessment Committee based on university-wide input from faculty,
department chairs, and university, college and department GE, curriculum and outcomes assessment
representatives over a two-year period.
University General Education Outcomes Assessment Committee (June 2000-present):
Salaam Yousif, Arts & Letters
John Chaney, Business & Public Administration
Michael Weiss, Social & Behavioral Sciences
Kerstin Voigt, Natural Sciences
Joe Chavez, Chair of the Univ. General Education Committee
Milton Clark, Dean of Undergraduate Studies
Sandra Kamusikiri, AVP for Assessment and Planning
Jerrold Pritchard, Assoc. Provost for Academic Programs
Ross Moran, Dir. of Institutional Research
General Education: The Basic Skills Category
General education is central to a university education, and its goal is to enhance students’ awareness
of themselves in a complex universe, drawing upon multiple points of view. As a result of general education
experience, students will acquire knowledge of diverse disciplinary and cultural perspectives and skill in
comparing, contrasting, applying, and communicating effectively these perspectives in tasks considered
appropriate to particular courses.
Basic skills in composition, oral communication, critical thinking, and mathematics are needed to express
ideas easily and effectively, to understand and utilize quantitative data, and to think clearly in everyday
settings. All basic skills courses have mutually reinforcing objectives to ensure that these skills are
practiced and refined in many different contexts.
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WRITTEN COMMUNICATION
OUTCOMES ASSESSMENT GOALS AND OBJECTIVES
Upon graduation from CSUSB, students will be able to:
Goal 1: Communicate effectively in writing to various audiences.
Objectives:
- Discover and then develop a controlling idea for each writing project.
- Select, organize, and relate ideas and develop them coherently.
- Effectively use the basic structures and techniques of writing:
- at the word level, display control of diction, using language that is precise and
varied and that demonstrates sensitivity to diversity (gender, culture, ethnicity, religion, disability, etc.)
- at the sentence level, display syntactic variety and control of language and mechanics.
- at the paragraph and essay levels, arrange ideas coherently, using a variety of
rhetorical strategies such as narration, description, definition, illustration, summary, process analysis,
division/classification, comparison/contrast, cause/effect, and argument/persuasion; also, use transitional
devices to create a smooth flow between ideas.
- Employ typical rhetorical techniques, such as openings, effective paragraphing, transitions, and
closings.
- Develop the judgment and flexibility to choose the rhetorical strategies, style, and level of
language most appropriate to the audience, purpose, and genre of their writing.
- Produce writing, including written work in their major discipline, that is focused on a clear thesis,
that is well-reasoned, and that is supported with adequate details and appropriate evidence (when evidence is
called for).
- Produce writing, including written work in their major discipline, that is well organized and
appropriately formatted, that is free of serious errors in grammar, mechanics, and usage, and that follows the
conventions of standard written English.
- Recognize that writing is an on-going process of evaluation and revision. In other words, accept
feedback from others, learn to give constructive critiques, engage seriously in substantive revisions, and edit
their own and others’ writing for global organization, style, and sentence-level accuracy.
Goal 2: Read and comprehend a variety of written materials, including material at the entry level of professional work in their major discipline; extract ideas from written material; and value the printed word as a source of information and/or enjoyment.
Objectives:
- Comprehend a writer’s message literally, inferentially, and analytically
- Identify both stated and implied main ideas
- Differentiate between main ideas and supporting details
- Evaluate the persuasiveness/effectiveness of the supporting details
- Distinguish between fact and opinion
- Recognize the organizational structure of written material
- Discern the style and tone of a writer
- Abstract thoughts and ideas from reading material
- Appreciate the value of reading as a source of lifelong learning, recreation, and intellectual
enjoyment
Goal 3: Conduct meaningful research, including gathering information from primary and secondary sources and
incorporating and documenting source material in their writing.
Objectives:
- Find, evaluate, and make suitable use of written sources, in particular by gaining familiarity with
the library and with electronic resources
- Evaluate the quality of materials that they have found for relevance to the topic, and coordinate
these materials within the framework of their writing project.
- Use the standard conventions for incorporating sources (including quotation, paraphrase, and summary)
and appropriately citing research in their own writing.
- Use writing as a medium for critical thinking, that is, for formulating thoughtful responses to reading
material and for exploring their own ideas
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ORAL COMMUNICATION
OUTCOMES ASSESSMENT GOALS AND OBJECTIVES
Upon graduation from CSUSB, students will be able to
Goal 1: Evaluate and organize ideas for original oral presentations.
Objectives:
- Understand the basic rhetorical elements of oral communication, particularly audience analysis
- Find and use effective supporting evidence for informative, persuasive, and argumentative presentations
- Generate material for a public speech by identifying and researching main points of a presentation
- Locate, retrieve, evaluate, and incorporate material appropriate to a presentation
- Organize main and subordinate ideas in original oral messages
- Evaluate with care and accuracy the relative merits of alternative or opposing arguments, interpretations,
assumptions, and cultural values
- Take into account the cultural contexts of oral communication, including differences in cultural styles and
the ethics of communication
Goal 2: Communicate through public speaking by delivering effective speeches which inform, persuade, or commemorate others.
Objectives:
- Deliver oral presentations clearly, confidently, and effectively in a variety of public
communication settings
- Speak effectively to the chosen purpose of the speaking engagement, whether it be to argue, inspire,
generate emotion, or inform the listeners
- Present ideas concisely
- Use language that demonstrates sensitivity to diversity (gender, culture, ethnicity, religion,
disability, etc.)
- Use effective verbal and nonverbal delivery techniques; that is, employ language, voice, inflection,
facial expression, gesture, and body language appropriate to the presentation and the audience
- Effectively construct and incorporate visual aids (e.g., handouts, charts, technologies, etc.) to
support ideas in presentations
Goal 3: Listen and interact effectively.
Objectives:
- Anticipate listeners’ needs, analyze their responses, and adapt communications accordingly (including
specific adaptations that make communication accessible for disabled members of any audience)
- Listen critically to the oral communications and speeches of others and summarize and evaluate their
salient ideas
- Understand and value differences in communication styles
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CRITICAL THINKING
OUTCOMES ASSESSMENT GOALS AND OBJECTIVES
Upon graduation, CSUSB students will understand the key notions of validity and soundness as they apply to
deductive and inductive reasoning and be able to:
Goal 1: Recognize multiple discourse strategies.
Objectives:
- Recognize argumentative discourse
- Identify whether an argument appeals to reasoning or emotion.
- Distinguish arguments from counterfeit modes of persuasion and propaganda.
Goal 2: Identify explicit and implicit components of arguments.
Objectives:
- Identify explicitly stated premises and assumptions in an argument
- Identify unstated implications in an argument
Goal 3: Distinguish different kinds of arguments.
Objectives:
- Recognize inductive arguments.
- Recognize deductive arguments.
Goal 4: Evaluate the quality of reasoning.
Objectives:
- Choose the appropriate criteria for evaluating arguments.
- Use appropriate methods to identify valid argumentation (e.g., direct application of definitions,
formal methods, informal argument forms).
- Use appropriate methods to identify invalid reasoning (e.g., counterexamples, informal and/or formal
fallacies).
- Determine validity of arguments and be able to distinguish when evidence provides strong support for
a conclusion and when it does not.
Goal 5: Evaluate the soundness of reasoning.
Objectives:
- Identify good sources of information.
- Distinguish fact from judgment, belief from knowledge.
- Apply evaluations of sources to the evaluation of soundness.
Goal 6: Construct valid and sound written and oral arguments.
Objectives:
- Develop a clear thesis statement of appropriate scope.
- Provide reasons from a variety of sources that support the thesis.
- Organize the materials so that they adequately support the thesis.
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MATHEMATICS
OUTCOMES ASSESSMENT GOALS AND OBJECTIVES
Upon graduation from CSUSB, students will or will be able to:
Goal 1: Understand basic mathematical concepts and quantitative reasoning.
Objectives:
- Solve problems by applying algebraic, geometric, or analytic concepts appropriate to the mathematics
basic skills course completed.
- Translate verbal statements to and from mathematical expressions.
Goal 2: Demonstrate a critical understanding of mathematics.
Objectives:
- Critically evaluate quantitative information, and identify deceptive or erroneous information.
Goal 3: Apply mathematics.
Objectives:
- Effectively organize, summarize, and present information in quantitative forms such as tables,
graphs, and formulas.
- Use numerical, graphical, and symbolic information to support or criticize arguments and draw valid
conclusions.
Goal 4: Make connections between mathematics and other disciplines through the use of mathematical models.
Objectives:
- Identify examples of mathematical models from a variety of quantitative and non-quantitative
disciplines.
- Demonstrate ability to construct mathematical models in the context of other disciplines.
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